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<br> <br> <br> BACKGROUND:<br>Kaizen Advance is a growing consulting company based in Atlanta, GA, specializing in connecting quality workers with work-from-home (remote) opportunities. We are looking for Client Support Agents to work from home and be the primary link between our clients' current and potential customers.<br><br>
<h2>The Client Support Agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department of various Fortune 500 companies. This is an Independent Contractor opportunity.<br><br>JOB DUTIES:<br></h2>
<ul>
<li><p>Provides timely and accurate information to incoming customer order status and product knowledge requests<br></p></li>
<li><p>Processes customer orders/changes/returns according to established department policies and procedures<br></p></li>
<li><p>Provides timely feedback to the company regarding service failures or customer concerns<br></p></li>
<li><p>Partners with the sales team to meet and exceed customer service expectations <br></p></li>
</ul><br><br>
<h3>Requirements</h3>
<p>WHAT IT TAKES TO SUCCEED:<br></p>
<ul>
<li><p>Outstanding problem-solving skills<br></p></li>
<li><p>Patience and empathy - an ability to manage stress and work under pressure<br></p></li>
<li><p>Excellent communication skills in writing and verbal with outstanding listening skills<br></p></li>
<li><p>Ability to provide knowledgeable, friendly, and professional customer service<br></p></li>
<li><p>Experience navigating and efficiently using program tools and software using technology<br></p></li>
<li><p>Basic computer skills<br></p></li>
</ul>
<p>QUALIFICATIONS:<br></p>
<ul>
<li><p>Must be a legal US Resident and Citizen<br></p></li>
<li><p>Must be at least 18 years of age<br></p></li>
<li><p>Must be able to pass a 7-year criminal background check<br></p></li>
<li><p>Must be able to work at least 15 hours (30 intervals) a week<br></p></li>
<li><p>No degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard! <br></p></li>
<li><p>Previous customer service experience is preferred but is not required<br></p></li>
</ul><br>
<p>WHAT YOU NEED TO GET STARTED:<br></p>
<ul>
<li><p>Quiet workspace</p></li>
<li><p>A Desktop or Laptop (Windows)<br></p></li>
<li><p>Wired internet connection<br></p></li>
<li><p>Noise-cancelling headset</p></li>
</ul><br>TECHNOLOGY REQUIREMENTS<br>
<ul>
<li>Windows 11 ONLY – No Chromebooks or Apple (Macs) allowed<br></li>
<li>16 GB RAM PC (Preferred)<br></li>
<li>Dual monitors<br></li>
<li>Noise-canceling USB headset<br></li>
<li>Hardwired internet connection (Ethernet; No Wi-Fi)<br></li>
</ul><br>
<h3>Benefits</h3><br>
<ul>
<li>No degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard!<br></li>
<li>You can create your work schedule to fit your needs, whether you want a full-time or part-time schedule<br></li>
<li>You have the opportunity to receive performance-based compensation or other incentives<br></li>
<li>You can work remotely<br></li>
</ul><br><br>
