Inbound Retention Specialist - Sales

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Job Description:

  • Strengthen Yelp’s revenue retention by providing exceptional and timely customer support
  • Consult and educate current Yelp advertisers
  • Highlight value by showcasing investment returns through ad performance metrics
  • Handle escalated clients using strong listening and conflict resolution skills
  • Exhibit strong communication skills with clients and Yelp employees
  • Remain organized and efficient in a fast-paced environment
  • Consistently achieve/exceed monthly goals

Requirements:

  • Bachelor's Degree or 3+ years of relevant client facing experience
  • Technically proficient with computers and information systems
  • Strong communication skills (verbal and written)
  • Excel with problem solving and troubleshooting
  • Experience in account management, sales, advertising, or small business (preferred)
  • Understanding of local businesses and their importance in economies
  • Excellent time management and organizational skills
  • Ability to handle tough conversations (professional)
  • Ability to strike a balance between consulting and supporting as needed
  • Willing to receive and implement feedback

Benefits:

  • Medical, vision, and dental
  • Mental health support and services via Modern Health
  • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
  • 12 paid holidays, plus one floating holiday and 7 paid wellness days
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan
  • Work from home reimbursement
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