Overnight Security Dispatcher (Remote - Texas Only) | Special Events & Account Support

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General Responsibilities and Duties:

  • Communicate updates and challenges with the Client Relations team and Operations team.
  • Professionally communicate with customers on weekends until project manager is back in the office.
  • Manage, review, and audit client schedules in spreadsheets and time keeping systems.
  • Responsible for meeting deadlines on a weekly basis.

Qualifications:

  • High School Diploma or other equivalent education.
  • Bachelor's degree (preferred).
  • Customer Services: 1-2 year (preferred).
  • Security Background: 1-2 years (preferred).
  • Administrative Experience: 1-2 years (preferred).
  • Must be very organized with superior attention to detail.
  • Must have a good working knowledge of MS Excel, MS Outlook, MS PowerPoint, MS Word.
  • Must have excellent customer service skills.
  • Handle and access escalations
  • Scheduling and submitting time approvals
  • Proactive and able to take initiative
  • Great Problem solving skills
  • Alternative monthly schedules: One month Mon-Thurs. One Month Thurs-Sun
  • Dispatch role or answering calls and emails through out the night
  • MUST HAVE A GUARD CARD

Core Competencies:

  • Willing and quick to pick up new software.
  • Self-driven and motivated.
  • Excellent written and verbal communication skills.
  • Effective time management and delegation skills.
  • Critical thinking skills.

Physical Requirements

  • Regularly required to stand, sit, talk, listen, and operate a computer.
  • Must be able to see objects close-up to be successful in this position. (Ex: using a computer)
  • Moderate noise. (Business office with computers, phone, and printers, light traffic)
  • Ability to sit at a computer terminal for an extended period.

CA PPO 15200 | AZ DPS 1609999 | TX DPS B18160 | MD MSPD 106-5206 | WASH MPD SAB2002271 | HI 1111 | NJ SORA 1793 | NY 11000213558

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