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The Staff Representative – HR ESC role applies extensive knowledge and experience in HR shared services to analyze and resolve ongoing operational challenges. This role implements procedures and approaches that enhance the efficiency of service center operations, technology, and transaction processes. The Staff Representative provides direction to the team as they handle employee inquiries, administer HR programs, and coordinate with HR information systems specialists. This role is responsible for ensuring team results align with established standards and procedures for HR service delivery.
Responsibilities
Provide data and research from the field to ensure best practices are incorporated into policies and programs
Independently provide timely and accurate communication of the long-term relational portions of existing policies or programs
Focus on reporting and quality control of existing tools
Investigate and report program violations
Troubleshoot escalated issues and identify improvements
Requirements
1+ years of experience in Employee Relations, Accommodations, Leave of Absence and/or Case Management experience in the disability/worker’s compensation/FMLA counseling area
Up to 10% travel as needed
Experience in procedure development and process improvement to enhance service delivery efficiency
Excellent communication skills, both written and verbal, to interact effectively with all levels of the business
Thorough understanding of legal compliance requirements related to employment law and HR regulations
Proactive thinking to anticipate issues and identify opportunities for service improvements
Experience with absence management processes and systems
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
