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The Senior Analyst, Projects, Process & Performance will be responsible for assigned continuous improvement activities within the Airports Department. The Senior Analyst is responsible for coordinating with all Airports departments, JetBlue departments, and external business partners on matters dealing with system and process effectiveness.
Responsibilities
Conduct and manage process improvement opportunities within Airports
Develop and implement process changes as new or updated technology is released in support of Airports and JetBlue strategy
Manage initiative timelines to meet established milestones
Act as a single point of contact for each project on schedule, cost, and scope
Coordinate inter-team activities and project dependencies to ensure on-time program deliverables
Assist with the identification and prioritization of opportunities where process redesign/improvement can significantly impact efficiency, compliance, quality, profitability, competitive position and customer satisfaction
Conduct process improvement initiatives with process owners which includes: documenting the current process to identify pain points and opportunities, performing supporting data analysis, facilitating the design of the process changes, and supporting implementation of the process change
Continually and proactively communicate updates on project status and issues to team and department leadership via regular communications and status reports
Stay knowledgeable of JetBlue’s Safety Management System (SMS), Safety Policy, Security Policy and behavioral standards
Other duties as assigned
Requirements
Bachelor’s degree in Engineering, Business, or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
Three (3) years of continuous improvement, process engineering, or project management experience
Proficient with the Microsoft Office suite, especially strong in Microsoft Excel, Visio, PowerPoint
Experience presenting recommendations, projects or initiatives
Experience conducting data analysis
Excellent organizational and analytical skills
Strong relationship building and stakeholder management skills
Excellent verbal and written communication skills
Solid team and people management skills
Comfortable with changing priorities on short to notice
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Available for occasional overnight travel (30%)
Valid travel documents with the ability to travel in and out of the United States
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
For internal candidates, good standing in attendance, performance and safety
Nice-to-haves
Master’s degree in Engineering, Business, or a related field
