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Note: The job is a remote job and is open to candidates in USA. Tort Experts is redefining performance marketing in the legal sector, aiming to connect injured individuals with law firms. The Intake Advocate will serve as the first point of contact for potential claimants, guiding them through the screening process and assisting in the completion of necessary forms.
Responsibilities
Build the initial claimant relationship and confidence in our firm with every prospective claimant interaction
Engage in 150 – 200 calls per day in a professional inbound/outbound call center environment
Consistently build the claimant relationship and confidence in our partners firms with every claimant interaction while proactively contacting claimants to ensure the relationship is maintained
Solve problems and maintain confidentiality
Keep updated records and detailed documentation of claimant interactions, concerns, and complaints in a paperless database system
Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately
Be expected to meet occupancy and adherence goals
Skills
Call center or BPO experience required
Legal intake experience required
Strong communication skills, both verbal and written
Excellent organizational and time-management abilities
Proficient in Microsoft Office Suite and legal case management software
Attention to detail and accuracy in data entry
Empathetic and patient demeanor when interacting with clients
Ability to handle sensitive information with discretion and confidentiality
Strong problem-solving skills and ability to think critically
Ability to work remotely, and manage time and tasks with minimal supervision
Ability to thrive in a fast-paced environment and manage multiple priorities
Commitment to providing excellent client service
Bachelor's degree in a related field (e.g. Business Administration) preferred
Experience in mass tort law is a plus
Bilingual candidates are encouraged to apply
Company Overview
Tort Experts is a legal service firm that provides a platform to collaborate attorneys to claimants who need representation. It was founded in 2020, and is headquartered in Sheridan, Wyoming, USA, with a workforce of 51-200 employees. Its website is
