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<p>Job Title: AV Technician - IT Desktop Support</p><p>Job Type: Dispatch/ on need basis</p><p>Location: Hillsboro, OR</p><p>Long term contract</p><p>Role Overview</p><p>The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes both dispatch and resident support depending on location needs.</p><p>Responsibilities</p><p>Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.</p><p>Manage and track loaner/spare devices using customer-provided systems.</p><p>Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.</p><p>Manage conference room accounts (add/remove users, password resets, ownership updates).</p><p>Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).</p><p>Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).</p><p>Coordinate with third-party vendors and procurement teams when required.</p><p>Support equipment replacement or reset during failures under guidance from central IT.</p><p>Ability to work at height when required (ladder/lift).</p><p>Maintain communication with onsite/offsite teams to report changes, issues, or updates.</p><p>Support emergency or high-impact issues with availability within 4–8 business hours.</p><p>Ensure proper coverage during leaves and follow site operational processes/SOPs.</p><p>Must-Haves</p><p>2–4 years of experience in IT and AV support.</p><p>Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.</p><p>Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).</p><p>Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).</p><p>Ability to perform physical tasks, including lifting equipment and working at height.</p><p>Strong communication, customer service, and documentation skills.</p><p>Ability to follow SOPs, ticketing processes, and escalation guidelines.</p><p>Good-to-Haves</p><p>Experience using ITSM tools (ServiceNow, Jira).</p><p>Exposure to AV control systems or room management systems.</p><p>Basic understanding of AV-over-IP or networked AV environments.</p><p>Experience working in enterprise or fast-paced onsite environments.</p><p>Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).</p><p>We are looking for On site field services resources that can cover AV Support.</p><p>Audio Visual Support</p><p>Basic understanding of networking and TCPIP</p><p>Basic understanding of fiber, copper, network infrastructure</p><p>Crestron Fusion</p><p>Hardware support</p><p>Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices</p><p>Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp\)</p><p>Ability to explain work with and differentiate between different connection types & troubleshoot connectivity</p><p>Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details.</p><p>Experience working in an enterprise environment with Crestron/Fusion at the server and application layer</p><p>Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified</p><p>CompTI certA A+</p><p>OEM Certifications</p>
