Front Office Supervisor - Hotel

Staybridge Suites-Miami International Airport, located at 3651 NW 25th St. in Miami, is seeking a Front Office Supervisor. Our All Suite hotel is committed to providing a hospitable experience for all our guests. Conveniently located minutes from Miami Airport with free shuttle service from 7am to 11p daily. Our extended stay hotel offers an getaway like no other with an outdoor oasis complete with pool, lounge chairs and fire pit. The highlight of our lobby is the full bar, free breakfast buffet offered daily. Families and extended stay travelers love our spacious suites fully equipped with kitchens, free Wi-Fi, sofa beds and more.

General Summary of the position: Responsible for assisting management in supervising front desk operations.

* Works regular front desk shifts, while assisting staff with training and implementation of their tasks .

* Provides excellent customer service to our guests by checking guests in and out and assissting with reservations.

* Assists in answering inquiries from team members and from guests.

* Assists in resolving guests concerns.

Requirements:

* HS diploma or equivalent.

* This is a full-time position and candidates must be able to work all shifts per hotel needs as required.

* Previous supervisory experience and knowledge of hotel front desk operations.

* IHG hotel brand experience is preferred.

* Bi-lingual is ideal to provide the best customer service and guest experience.

Job Type: Full-time

Work Location: In person