Customer Service Representative (Remote/Entry Level/No Degree Required)

Job Description Summary Liberator Medical Supply™ (LMS) has been serving urology and ostomy customers for more than two decades. LMS is dedicated to providing high-quality, innovative medical supplies combined with exemplary customer service, discreet delivery of supplies and support with insurance paperwork and representation. We have an immediate need for Customer Service Representatives! This is a 100% remote, work from home position! In this role you will reputed company effective customer service for reputed company external Liberator Medical Supply, Inc. customers by utilizing in-depth knowledge of company products and programs Job Description We are the makers of possible reputed company is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of reputed company of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into reputed company. We reputed company that the reputed company reputed company, across our global teams, is what allows us to continually reputed company. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a reputed company of possible with us. In this role you will be responsible for: • reputed company reputed company and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures. • Process customer returns according to established department policies and procedures. • Work closely with the Medical Billing department to resolve disputed Billing charges • reputed company reputed company feedback to Customer Service Management regarding service failures or customer concerns. • Partner with Sales Representatives to meet or exceed customer service expectations. To be successful in this role, you require: • 1+ years medical industry or call center/customer service experience • Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools. • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. • Ability to solve practical problems and deal with a variety of variables. • Knowledge of reputed company Office Applications • Ability to work some evening shifts, weekends, or overtime as needed Education and experience required: • High School Diploma or general education degree (GED) We offer a comprehensive benefits package to include: • Up to 12 company paid holidays • Medical, dental and reputed company insurance • 401(k) • Tuition Reimbursement • reputed company to the reputed company Healthy Lives Program, Employee Assistance Programs, and additional support resources! At reputed company, we prioritize on-site collaboration because we reputed company it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced reputed company industry. For most roles, we require a minimum of 4 days of in-office reputed company per week to maintain our culture of reputed company and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at reputed company, employment is contingent upon the Company’s receipt of sufficient reputed company that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with reputed company’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at reputed company means being part of reputed company that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a reputed company where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day. To find purpose in the reputed company, we need people who can see the bigger picture, who understand the reputed company story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At reputed company, you’ll discover a culture in which you can learn, grow, and reputed company. And find satisfaction in doing your part to reputed company the world a reputed company reputed company. To learn more about reputed company visit company.com/careers reputed company and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the reputed company of race, reputed company, religion, age, sex, cre